Weekly practitioner insights. Shopify Plus & Akeneo.
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A16z just put $1.1B behind an AI startup built for industrial distributors. That sentence alone would have been unthinkable two years ago. Industrial distribution was the last sector anyone in Silicon…
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I didn’t expect the future of eCommerce operations to come from open-source. But here we are. Meet OpenClaw OpenClaw is an open-source AI agent that runs 24/7 on your computer. You message it on Whats…
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$15 trillion in US B2B sales. Sounds massive. But here’s what the headlines don’t tell you. The Real Breakdown 75% of digital B2B is EDI. Computer-to-computer. Automated POs between systems set up yea…
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The most common objection I hear from CFOs about B2B eCommerce investment: “You’re just moving orders from the phone to the website. That’s not growth. That’s a channel shift.” I used to struggle to a…
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80% of B2B sales interactions now happen digitally. Not “expected to”—happening right now. And 73% of buyers straight-up prefer buying online over traditional methods. But here’s the stat that should …
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Here’s what I keep seeing when I walk into B2B distributors: the AI conversation starts with excitement and ends with the same problem. “Wait, why do we have three different descriptions for the same …
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Ahrefs invented a fake luxury paperweight company called Xarumei last month. They built the website in an hour. AI-generated product photos. Absurd prices—$8,251 for a paperweight. A brand name that r…
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With Amazon Business pushing toward tens of billions in B2B GMV, manufacturers and distributors now face a harder question: not if they should be on Amazon, but how . At B2B Online in Atlanta, we took…
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MIT dropped a stat last year that got everyone talking: 95% of generative AI pilots are failing. While everyone debated the number, a new survey of 200+ data and AI leaders uncovered something more us…
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Everyone wants “digital transformation.” Few can explain what that actually means when your business runs on ERP, margin pressure, and 50-year-old customer habits.
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When Apple launched the App Store in 2008, nobody knew it would reshape everything. They just knew something felt different.
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Most #B2B leaders are asking the wrong AI question. It’s not "How do we use AI to cut costs?" It’s "Do we have the data foundation to let AI create advantage?"
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In B2B, we’ve spent years investing in better platforms, better UX, better funnels. But the real moment of truth is shifting upstream. Before the first pageview. Before the branded search.
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Just got back from my first trip to California—San Diego for #B2BConnect2025.
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In B2B eCommerce, the pressure to “go composable” or split B2B from DTC is louder than ever. But sometimes the smartest move isn’t two storefronts — it’s one, built to adapt.
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In my experience, KPIs should function as a steering wheel—guiding decisions, not just reporting outcomes. Yet, many organizations are overwhelmed by dashboards filled with vanity metrics, siloed data…
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Why AI-first shopping is rewriting how decisions are made—and where you show up.
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I’ll be honest—this one hits differently. HBC isn’t just a brand. It’s part of Canadian retail history. A 354-year-old icon that outlived empires. And now, suddenly... it’s gone silent online.
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Traditional automation follows predetermined rules—IF this, THEN that. AI agents, however, operate on a fundamentally different principle. They combine machine learning capabilities with specialized d…
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When implementing a B2B eCommerce platform, pricing often emerges as one of the most significant roadblocks. It’s not just about plugging in numbers—it’s about aligning systems, strategies, and custom…
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At the recent RDVeCOMMERCE , I joined Novatize and a group of innovative companies that are working on #B2BeCommerce integration. Our discussions delved into crucial challenges and opportunities for B…
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SaaS costs in eCommerce have surged in recent years, driven by several factors:
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The meteoric rise of Chinese e-commerce giants like SHEIN and Temu has sent shockwaves through the industry. Their ability to offer low prices has lured consumers away from traditional brands, leaving…
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