INSIGHTSThe #1 Guide to Ecommerce Shipping & Fulfillment in Canada

The #1 Guide to Ecommerce Shipping & Fulfillment in Canada

By Human After All Jan 11, 2023

Ecommerce has exploded in popularity in recent years, and for good reason. It’s convenient, easy, and often more cost-effective than shopping in brick and mortar stores. But if you’re an ecommerce business owner in Canada, you know that shipping and fulfillment can be a bit of a challenge. There are so many different options and factors to consider, it can be overwhelming.

Don’t worry, though. We’ve got you covered. This guide will break down everything you need to know about ecommerce shipping and fulfillment in Canada, so you can focus on what matters most: running and growing your business.

canada ecommerce shipping and fulfillment

1. Understanding Canadian Shipping Regulations

Before you start shipping products to your customers, it’s important to understand the regulations and laws that govern ecommerce shipping in Canada. Here are a few key things to keep in mind:

Duties and taxes

When you ship a product from one country to another, it’s subject to duties and taxes. These fees are calculated based on the value of the product, as well as its classification under the Canadian tariff schedule. It’s your responsibility as the seller to pay these fees and to accurately declare the value of the product on customs documents.

Prohibited items

There are certain items that are prohibited from being shipped to Canada. This includes things like weapons, explosives, and certain types of food. Make sure you check the list of prohibited items before you start shipping to avoid any issues.

Labeling requirements

All packages shipped to Canada must have clear and accurate labeling. This includes the sender’s name and address, as well as the recipient’s name and address. You’ll also need to include a detailed list of the items being shipped, as well as the value of each item.

2. Choosing the Right Shipping Carrier

Now that you understand the basics of Canadian shipping regulations, it’s time to start thinking about which carrier you’ll use to ship your products. There are several options to choose from, each with its own set of pros and cons. Here are a few of the most popular carriers for ecommerce businesses in Canada:

Canada Post

Canada Post is the national postal service of Canada, and it’s a popular choice for ecommerce businesses. They offer a range of services, including regular mail, priority mail, and express mail. One of the benefits of using Canada Post is that they have a strong presence in every corner of the country, so you’ll be able to reach even the most remote areas.


UPS is a global shipping giant, and they offer a range of services in Canada as well. They have a reputation for reliability and efficiency, and they offer a variety of options for tracking and insurance. The downside is that they can be a bit more expensive than some of the other carriers.


Like UPS, FedEx is a global shipping company with a strong presence in Canada. They offer a range of services, including ground, air, and international shipping. They also have a variety of options for tracking and insurance.


DHL is another global shipping company with a strong presence in Canada. They offer a range of services, including express, freight, and logistics. One of the benefits of using DHL is that they have a strong focus on international shipping, so they can be a good option if you have customers in other countries.

3. Calculating Shipping Costs

Once you’ve chosen a carrier, you’ll need to figure out how much to charge your customers for shipping. There are a few different factors to consider when calculating shipping costs:

Weight and size

One of the main factors that determines shipping costs is the weight and size of the package. Larger and heavier packages will generally cost more to ship than smaller, lighter ones. It’s important to accurately measure and weigh your packages to ensure you’re charging your customers the right amount for shipping.


The farther the package has to travel, the more it will cost to ship. If you’re shipping within Canada, you’ll generally pay less than if you’re shipping to another country.


The faster you want the package to be delivered, the more it will cost. For example, express shipping will generally be more expensive than regular ground shipping.

Additional services

If you want to offer additional services like tracking or insurance, that will also add to the cost of shipping.

It’s important to carefully consider all of these factors when calculating shipping costs. You don’t want to charge too much and risk losing customers, but you also don’t want to charge too little and end up losing money on shipping.

4. Choosing a Fulfillment Partner

If you’re running an ecommerce business, you have two main options for fulfillment: you can either handle it yourself or use a fulfillment partner. Here are a few things to consider when deciding which option is right for you:


If you’re only shipping a few orders per week, it might make sense to handle fulfillment yourself. But if your business is growing and you’re shipping a large volume of orders, it might be more efficient to use a fulfillment partner.


If you don’t have enough space to store all of your inventory, a fulfillment partner can be a good option. They’ll have a warehouse where they can store your products and handle fulfillment for you.


Fulfillment partners can offer a range of services, from picking and packing orders to handling returns and customer service. If you don’t have the time or resources to handle these tasks yourself, a fulfillment partner can be a great way to outsource them.


Of course, cost is always a factor to consider. Fulfillment partners can be more expensive than handling fulfillment yourself, but they can also save you time and hassle, which can be worth the cost.

5. Tips for Success

Now that you have a better understanding of ecommerce shipping and fulfillment in Canada, here are a few tips to help you succeed:

Offer free shipping

Customers love free shipping, and it can be a powerful marketing tool for your overall ecommerce strategy. If you can afford to offer it, consider offering free shipping on all orders or for orders over a certain amount.

Communicate with your customers

Make sure you keep your customers informed about the status of their orders. Send them tracking information and let them know when to expect their packages.

Use packaging to your advantage

Packaging is more than just a way to protect your products during shipping. It’s also an opportunity to make a good impression on your customers. Use high-quality packaging materials and include branded elements like stickers, QR Codes on the box or thank you notes to create a positive experience for your customers.

Stay up to date

Shipping and fulfillment regulations and rates can change, so it’s important to stay up to date. Make sure you regularly review your shipping rates and policies to ensure you’re offering the best possible service to your customers.

Ecommerce shipping and fulfillment in Canada can seem overwhelming at first, but with a little bit of knowledge and planning, you can make it work for your business. By understanding the regulations, choosing the right carrier and fulfillment partner, and staying on top of your shipping costs, you’ll be well on your way to a successful and efficient ecommerce shipping and fulfillment process in Canada. With these tips in mind, you’ll be able to focus on what matters most: running and growing your business. Happy shipping!


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